Privacy notice

What we collect

• Contact and quote forms: your name, company, email, phone and the details of your job.
• Drawing uploads: drawings, photos and documents you send us. These can include names and contact details.
• Warranty registration: the building, the owner or facilities manager, and the details of whoever services the boilers.
• Instant quote: your mobile number, so we can text you a code before showing a price.
• Approximate location: our homepage uses your rough location, worked out by our hosting provider from your IP address, to show projects near you. It's used once to sort the list and we don't store it.
• Chat assistant: the questions you type into the website chat, and any details you add if you send a question to the team.
• Emails: what you send us and our replies.
• Analytics: how the website is used, such as pages viewed and the type of device, once analytics is added and only if you agree to it.
• Google Ads conversion tracking: whether a visit from an advert led to an enquiry, once this is live and only if you agree to it.

Why we use it

We use your data to reply to you, price and plan your job, carry out the work, keep records, and improve the website.

Lawful basis

• Steps before a contract: when you ask for a price or send drawings, we use your details to prepare a quote and set up the job.
• Legitimate interests: answering business enquiries, keeping records of our work and running the website. We only do this where it doesn't override your rights.
• Consent: for analytics and advertising cookies, once added. You can withdraw consent at any time.

We don't sell your data.

Who we share it with

We use a small number of service providers to run the website and our email. They only use the data to provide their service to us.

Some of these providers may process data outside the UK. Where they do, we rely on the safeguards UK law requires. [transfer details to confirm]

We may also share data if the law requires it.

How long we keep it

We keep personal data for six years for job records, and 12 months for enquiries that don't go ahead. Job records may be kept longer where we need them for warranty or legal reasons. [to confirm]

Your rights

You have the right to:

• ask for a copy of the data we hold about you
• ask us to correct it
• ask us to delete it
• ask us to limit how we use it
• object to us using it
• ask for it in a format you can move to someone else
• withdraw consent where we rely on it

To use any of these, email sales@gruneng.com. We'll reply within one month.

How to complain

If you're unhappy with how we've handled your data, please tell us first so we can put it right.

You can also complain to the Information Commissioner's Office (ICO), the UK regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.

Cookies

See our cookie notice.